Just got off the phone with them, after being on it for 1.25 hours trying to get a refund for the tickets I purchased for my mom in niece for x-mas of this year.
Kept getting the run around even after speaking to managers, who I had to ask for 6 times! Finally got a supervisor in customer relations department to offer me a vouchers for the amount, but I refused and said I demand a credit back to my CC. He told me only the refunds dept can do that, who I already talked to twice. So I asked him to stay on the phone and bring them on.
Well they closed at 4:30 CST time! So I will have to start the process over again now!